Answers

New customers

GetBucks is an online lender and therefore you are required to register an account via our website (www.getbucks.com), complete all necessary steps and the website will determine how much bucks is available. As per GetBucks Malawi Credit Policy, we require a 2 months bank statement to be uploaded on the website or to complete the online verification tool.

The following requirements are important when applying for a new loan.

  • Should be permanently employed for at least 6 months
  • Should not be placed under debt review, administration or sequestration
  • Requires an active bank account which is opened in your name.
  • Should have a valid ID for positive identification.
  • Should have 2 original employer pay slips not older than 6 months

You can access your profile on the website (www.getbucks.com) to determine your status of account or dial the short code *314# and follow the instruction.

We offer a payment method of EFT, Cheque and E-wallet (Airtel Money).

Once you receive an approval SMS, bucks will be available from 24-72 hours dependant on method of disbursement chosen.

At GetBucks we believe in trust and transparency. When you become a GetBucks customer your trust level determines the amount and term you qualify for. Over time you will qualify for more bucks, over a longer term and with discounted rates.

All information between you and the GetBucks website is encrypted and secure.

We have made it simple to contact the right department first time:

Call us on: +265 99 9912 031 and toll free number: +265 212 100 100
For general enquiries: callcenter@getbucks.com
For documentation: malawiinfo@getbucks.com
For arrears and arrangement enquiries:mwcollections@getbucks.comorcallcenter@getbucks.com


Existing customers

You can access your profile on the website (www.getbucks.com) or Dial *314# and dashboard will determine your available bucks.

Settlement quotations can be obtained via our website (www.getbucks.com) or Dial *314# when you logon to your loan profile Settlement payment can be done via EFT or Direct deposit (banking details below). Alternatively, you may contact our Customer Service Division for any assistance in this regard.

Our banking details:

STANDARD BANK
0140031506801
CAPITAL CITY BRANCH
CURRENT ACCOUNT

Repayments will be made monthly via direct debit order, on the specified date, being the date on which the Borrower receives his/her remuneration.

In the event of default by the Borrower, the full balance due under this agreement together with any penalty interest and all other charges and expenses owing to the Lender by the Borrower shall become immediately due and payable to the Lender, and without giving any notice to the Borrower or affecting any of the Lender’s rights under this agreement;

In addition – your profile on the website will be suspended and this information will have a negative impact on your credit bureau profile. At GetBucks, we always strive to assist our clients by means of arrangement. You can contact on the required contact number for any assistance.

Balance enquiries can be obtained via our website or USSD code *314# when you logon to your loan profile you will be able to . Alternatively, you can also contact our Customer Service Division for any assistance in this regard.

Profile can be suspended due to the following reason.

  • Arrears on your existing account/s.
  • Disputed transactions as per your bank statement
  • If you have applied for Debt Review / Sequestration / Administration
  • Voluntary request from the client

Click resend, if you still don’t receive an OTP, please contact the Getbucks call Centre on +265 999 912 031 or our toll free number +265 212 100 100 and ask for an OTP to be generated for you.

Proof of payment can be sent through to mwcollections@getbucks.com. Please remember to include your ID number and “Proof of Payment” in the subject line